PORTAGLORY REFUND & EXCHANGE POLICY
PortaGlory wants to be sure that every order is a GREAT experience. We want you to love your new toys and stand behind all our products with a 30 Day Satisfaction Guarantee. We will do everything we can to quickly resolve any concerns you might have.
Because of the nature of our products, there are limits as to what we can do for you. We can accept returns on products that have not been opened/used/soiled and are in original packaging, assuming it has been less than 30 days since purchase.
All product returns are for replacement, exchange or store credit only.
You will be responsible for the shipping cost to return your item.
We recommend sending your return to us with a carrier that provides tracking to confirm delivery.
Please package the goods carefully so they arrive in sellable condition.
Please allow several days after your return arrives for us to process the transaction. Refunds typically appear back on your credit card within a few business days following our processing. Refunds to Store Credit are available immediately after we process the return.
Email us at: hello@PortaGlory.com
“Changed my mind” refund policy
If you wake up the next morning and decide that you no longer want the order that you placed the night before, then PortaGlory will issue you a refund of 90% of the purchase price. The remaining 10% will go towards website- and credit card processing fees. Thank you in advance for understanding.
defective product policy
We are bummed that you have an issue with a defective product. Email us at: hello@PortaGlory.com, and we will be happy to assist you with a replacement or store credit.
CUSTOM product policy
Custom / Made-to-Measure PortaGlory and all PortaWoody purchases are non-refundable. Please take your time, communicate with us and measure twice when ordering these items.
Even when selecting which standard PortaGlory size (Original, Slim or Magnum) to order, please take your time and measure twice before purchasing. We want you to receive the perfect size, so you can start playing ASAP!
If your custom order arrives defected, then we will do what it takes to make things right.
customer service
We are here to serve YOU. Email us if you have any questions: hello@PortaGlory.com